Refund policy

We want you to be completely satisfied with your purchase. If something isn't right with your order, we're here to help.

Right of withdrawal

You may withdraw from your purchase within 14 days of receiving your order, without giving any reason. If your order arrives in several deliveries, the 14 days start from the day you receive the last item.

To withdraw, use the Withdraw from the contract here function, or send us a clear statement of your decision by email at eshop@fisholive.com. You may use the model withdrawal form below, but it is not required. We will confirm receipt of your withdrawal by email.

Returning your item

Please send the item back within 14 days of informing us of your decision, to:

Fish & Olive
Platia Halki, 84302 Halki – Naxos Island, Greece

Return shipping costs are the customer's responsibility. We recommend a tracked shipping service and careful packing, ideally in the original packaging.

Your refund

We will refund all payments received for the order, including standard delivery costs, within 14 days of receiving your withdrawal. We may withhold the refund until we have received the item or you have provided proof of shipment, whichever comes first.

Refunds are made to your original payment method, at no cost to you, unless you expressly agree otherwise. If you chose a delivery option more expensive than our standard delivery, the difference is not refunded.

Please handle items as you would in a shop. You are only liable for any reduction in value resulting from handling beyond what is necessary to examine the item.

Exceptions

For health and hygiene reasons, the right of withdrawal does not apply to sealed skin care products that have been unsealed after delivery.

Defective, damaged or incorrect items

All goods are covered by the legal guarantee of conformity for a minimum of two years. If an item arrives damaged, is defective, or does not match its description, please contact us as soon as possible with your order number.

Photos of the item and its packaging help us resolve the issue quickly. We will cover the return costs and offer a remedy in line with the legal guarantee: repair or replacement or, where applicable, a price reduction or full refund.

Cancelling before shipment

If your order has not yet been shipped, contact us with your order number and we will cancel it and refund you in full. Once your order has shipped, you can still withdraw as described above.

Late or missing refunds

If you haven't received your refund, please first check with your bank or card issuer, as refunds can take some time to post. If you still haven't received it, contact us at eshop@fisholive.com.

Contact us

Fish & Olive
Platia Halki, 84302 Halki – Naxos Island, Greece (map)
Tel.: +30 697 612 2873
Email: eshop@fisholive.com

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Fish & Olive, Platia Halki, 84302 Halki – Naxos Island, Greece, eshop@fisholive.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: